Jurnal Mosaik Hospitaliti
type: channel
publisher: Universitas Triatma Mulya
language: en
publication name: Jurnal Mosaik Hospitaliti
issn: 2656-7571
items: Pengembangan Fasilitas Penunjang Untuk Mendukung Perkembangan Pariwisata Di Desa Belumbang Tabanan
items: Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Tamu di Virgin Villa Ubud
items: Pengaruh Kualitas Makanan dan Pelayanan Terhadap Kepuasan Tamu di Restoran Kura-Kura pada Oberoi Beach Resort Bali
items: Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Tamu di Hotel Blue Karma Seminyak
items: Pengaruh Harga Produk dan Kualitas Pelayanan Bartender Terhadap Kepuasan Tamu di Bar Hotel Mercure Bali
items: Strategi Pemasaran Dalam Upaya Peningkatan Penjualan Makanan dan Minuman Luwih Cafe Dalung Kabupaten Badung
items: Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pengunjung di MD Burger Bar Canggu
items: Motivasi Kerja dan Komunikasi Mempengaruhi Semangat Kerja Karyawan pada Hotel Santika Seminyak
items: Analisis Implementasi Strategi Up Selling pada Penjualan Food and Beverage di Envy Restaurant Hotel Holiday Inn Resort Baruna Bali
items: Analisis Pengaruh Daya Tarik dan Amenitas Terhadap Referensi Kunjungan Wisata di Desa Wisata Cemagi, Kabupaten Badung
items: Strategi Penanganan Guest Complaint Oleh Call Center di Holiday Inn Resort Baruna Bali
items: Pengaruh Lingkungan Kerja dan Beban Kerja Terhadap Kinerja Karyawan pada LPK OTC Bali Gianyar
items: Analisis Keputusan Pembelian Kuliner Ayam Betutu pada Ayam Betutu Khas Gilimanuk Renon
items: Kepuasan Wisatawan Dipengaruhi Oleh Kualitas Pelayanan dan Fasilitas di Hotel The Swarga Suites Bali
items: Pengaruh Keselamatan Kesehatan Kerja (K3) dan Disiplin Kerja Terhadap Kinerja Karyawan Pada Fave Hotel Kuta Kartika Plaza
items: Pengaruh Media Sosial Instagram dan Review Terhadap Jumlah Penjualan di Bull’s Coffee Jimbaran
items: Strategi Meningkatkan dan Mengembangkan Kinerja Karyawan di Ossotel Legian
items: Persepsi Motivasi Kerja Karyawan di Le Grande Hotel Kabupaten Badung Bali
items: Pengaruh Komunikasi dan Motivasi Terhadap Kinerja Karyawan di The Bali Dream Villa Seminyak
items: Pengaruh Harga dan Promosi Terhadap Keputusan Pembelian Makanan di Barokah Catering 99 Denpasar
items: Pengaruh Kompensasi dan Lingkungan Kerja Terhadap Kinerja Karyawan di Furamaxclusive Resort And Villas Ubud
items: Pengaruh Ulasan Online dan Kualitas Pelayanan Terhadap Keputusan Tamu Menginap di Goya Boutique Resort Ubud
items: Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Wisatawan di The Sila’s Agrotourism Tabanan Bali
items: Pengaruh Tingkat Pendidikan dan Disiplin Kerja terhadap Kinerja Karyawan di The Udaya Resort and Spa Ubud
items: Pengaruh Pengalaman Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Di Prama Sanur Beach Bali
items: Pengaruh Disiplin dan Lingkungan Kerja Terhadap Kinerja Karyawan di Hotel Puri Saron Senggigi Lombok Barat
items: Pengaruh Motivasi dan Komunikasi Terhadap Kinerja Karyawan di Kuta Central Park Hotel Kuta Bali
items: Studi Empiris: Hubungan Antara Gaya Kepemimpinan dan Fasilitas Kerja Terhadap Kinerja Karyawan Departemen Kitchen di The Stones Hotel Legian Bali
items: Pengaruh Kualitas Pelayanan dan Kepercayaan Terhadap Kepuasan Wisatawan Pada Puri Sabina Bed and Breakfast Jimbaran Bali
items: Strategi Pengembangan Air Terjun Pengempu Sebagai Wisata Alam di Desa Wisata Cau Belayu Kabupaten Tabanan Bali

Pengembangan Fasilitas Penunjang Untuk Mendukung Perkembangan Pariwisata Di Desa Belumbang Tabanan
type: item
description: The development of tourism in rural areas requires adequate supporting facilities to ensure visitor comfort, safety, and satisfaction. Belumbang Village, located in Tabanan Regency, has significant tourism potential based on its natural landscapes, cultural attractions, and local community activities. However, the limited availability and quality of supporting facilities such as access roads, sanitation, signage, resting areas, and basic tourism infrastructure have become obstacles to the optimal growth of tourism in the village. This study aims to analyze the development of supporting facilities needed to enhance tourism growth in Belumbang Village. A qualitative descriptive approach was applied through field observations, interviews with local stakeholders, and documentation studies. The findings indicate that improving supporting facilities plays a crucial role in increasing tourist accessibility, improving visitor experience, and strengthening community participation in tourism development. The study highlights the importance of integrated facility planning that aligns with local potential, environmental sustainability, and community-based tourism principles. The results are expected to provide practical recommendations for local governments and village stakeholders in developing sustainable tourism facilities that contribute to the long-term tourism growth of Belumbang Village.
subject: Articles
  topic: section
subject: tourism development
  topic: keywords
subject: supporting facilities
  topic: keywords
subject: rural tourism
  topic: keywords
subject: sustainable tourism
  topic: keywords
creator: I Ketut Kardana
rights: Copyright (c) 2025 I Ketut Kardana (Author) https://creativecommons.org/licenses/by/4.0
date: 2025-12-29
publication date: 2025-12-29
starting page: 133
ending page: 140
doi: 10.51713/jmh.2025.7248

Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Tamu di Virgin Villa Ubud
type: item
description: Virgin Villa Ubud is one of the private villas in the Ubud area located on Jalan Suweta, Ubud District, Gianyar Regency. The facilities and quality of service provided are important elements that determine guest experience and guest satisfaction. Broadly speaking, measuring guest satisfaction can be done from the assessment of guests who have stayed. Based on the data obtained, it was found that the satisfaction of guests who have stayed at Virgin Villa Ubud can be categorized as still less satisfied with the facilities and quality of service. The facilities available at this villa also require improvements such as the path to the room that becomes slippery during the rainy season, the edge of the swimming pool that needs to be repaired, and the breakfast provided by the villa is less varied in the vegetarian menu. This study aims to determine the effect of facilities and service quality on guest satisfaction. The location of this study was Virgin Villa Ubud. Data collection techniques used were observation, questionnaires and interviews. The population used guests at Virgin Villa Ubud with a sample of 100 respondents. Data analysis techniques used were descriptive statistical analysis, data instrument testing, classical assumptions, multiple linear regression, T- test and F-test of determination. The results of the study indicate that facilities have a positive and significant influence on guest satisfaction, service quality has a positive and significant influence on guest satisfaction, facilities and service quality have a 57.5% influence on guest satisfaction, and service quality has a more dominant influence on guest satisfaction.
subject: Articles
  topic: section
subject: virgin villa ubud
  topic: keywords
subject: facilities, service quality
  topic: keywords
subject: guest satisfaction
  topic: keywords
creator: Ni Wayan Mery Sintya Dewi
creator: Putu Guntur Pramana Putra
creator: Ida Ayu Anggreni Suryaningsih
rights: Copyright (c) 2025 Ni Wayan Mery Sintya Dewi, Putu Guntur Pramana Putra, Ida Ayu Anggreni Suryaningsih (Author) https://creativecommons.org/licenses/by/4.0
date: 2025-12-29
publication date: 2025-12-29
starting page: 122
ending page: 132
doi: 10.51713/jmh.2025.7247

Pengaruh Kualitas Makanan dan Pelayanan Terhadap Kepuasan Tamu di Restoran Kura-Kura pada Oberoi Beach Resort Bali
type: item
description: This study aims to determine the effect of food quality and service quality on guest satisfaction at Kura-Kura Restaurant, located in the Oberoi Beach Resort Bali. The background of the research emphasizes the importance of food and service quality as crucial factors influencing customer satisfaction in luxury restaurant settings. The research uses a quantitative method with data collected from 70 respondents through a structured questionnaire. The data were analyzed using multiple linear regression with the support of SPSS version 22. Preliminary tests including validity, reliability, and classical assumptions (normality, multicollinearity, and heteroscedasticity) were also conducted. The results show that both food quality and service quality have a positive and significant effect on guest satisfaction, both partially and simultaneously. Among the two variables, service quality has the more dominant influence, with a standardized coefficient of 0.263 compared to 0.240 for food quality. This suggests that while both aspects are important, improving service quality has a slightly stronger impact on enhancing guest satisfaction. The coefficient of determination (R²) indicates that 33.9% of guest satisfaction is explained by the two independent variables studied, while the remaining 66.1% may be influenced by other factors not included in this research. The study concludes that maintaining high standards in both food and service quality is essential for guest satisfaction. Therefore, it is recommended that the restaurant management conduct regular customer satisfaction surveys, maintain consistency in food quality, and invest in continuous staff training to enhance service performance.
subject: Articles
  topic: section
subject: food quality
  topic: keywords
subject: service quality
  topic: keywords
subject: guest satisfaction
  topic: keywords
creator: Kadek Herdina Pradnya Paramita
creator: Desak Made Purnama Dewi
creator: Ni Nyoman Ayu Suriyani
rights: Copyright (c) 2025 Kadek Herdina Pradnya Paramita, Desak Made Purnama Dewi, Ni Nyoman Ayu Suriyani (Author) https://creativecommons.org/licenses/by/4.0
date: 2025-12-29
publication date: 2025-12-29
starting page: 115
ending page: 121
doi: 10.51713/jmh.2025.7246

Pengaruh Kualitas Pelayanan dan Fasilitas Terhadap Kepuasan Tamu di Hotel Blue Karma Seminyak
type: item
description: The growth of tourism in the Seminyak area of Bali has had a significant impact on the increase in hotel occupancy, including Hotel Blue Karma Seminyak. However, mixed guest reviews indicate an imbalance between expectations and reality of the services and facilities provided. This study aims to analyze the effect of service quality and facilities on guest satisfaction partially and simultaneously, and identify the dominant variables that affect satisfaction. This study uses a quantitative approach with a survey method through a closed questionnaire to 90 respondents selected by purposive sampling. Data analysis was carried out using validity, reliability, classical assumption, multiple linear regression, t test, F test, and coefficient of determination. The results showed that both service quality and facilities had a positive and significant effect on guest satisfaction. The service quality variable has a dominant influence with the highest standardized beta value (0.423), compared to facilities (0.389). Simultaneously, both variables were able to explain 50.8% of the variation in guest satisfaction. This finding confirms the importance of improving aspects of service and facilities to build an optimal stay experience.
subject: Articles
  topic: section
subject: service quality
  topic: keywords
subject: facilities
  topic: keywords
subject: guest satisfaction
  topic: keywords
creator: Ni Made Diana Yunita Dewi
creator: I Gusti Agung Bagus Widiantara
creator: Ni Putu Putri Widyaningsih
rights: Copyright (c) 2025 Ni Made Diana Yunita Dewi, I Gusti Agung Bagus Widiantara, Ni Putu Putri Widyaningsih (Author) https://creativecommons.org/licenses/by/4.0
date: 2025-12-29
publication date: 2025-12-29
starting page: 106
ending page: 114
doi: 10.51713/jmh.2025.7245

Pengaruh Harga Produk dan Kualitas Pelayanan Bartender Terhadap Kepuasan Tamu di Bar Hotel Mercure Bali
type: item
description: Mercure Kuta Beach Bali Hotel offers various facilities such as a swimming pool with direct ocean views, a spa, a restaurant, and a bar that provides a relaxing atmosphere for guests. In bartender service, product price and service quality are key to guest satisfaction when visiting the hotel bar. The purpose of this study is to determine the effect of product price and bartender service quality on guest satisfaction at the Mercure Kuta Beach Bali Hotel Bar. This quantitative research analyzes whether there is an influence that makes guests satisfied with visiting the Mercure Bali Hotel Bar. The variables selected in this study consist of two independent variables, Product Price (X1) and Service Quality (X2), and one bound variable, namely Guest Satisfaction (Y). The analysis techniques used were validity test, reliability test, classical assumption test, multiple linear regression analysis, T test, and F test. The results of the study show that there is an influence between product price and bartender service quality on guest satisfaction. The X1 variable has an effect on Y with a T-calculation value of 3.635> T-table 1.668, as well as the X2 variable has an effect on Y by T-calculation of 2.605> T-table 1.668, while the X1 and X2 variables simultaneously affect Y with a value of 4.641. The product price (X1) with a beta value of 0.331 is more dominant in influencing guest satisfaction (Y) than bartender service quality (X2) with a beta value of 0.095.
subject: Articles
  topic: section
subject: bar
  topic: keywords
subject: product price
  topic: keywords
subject: service quality
  topic: keywords
subject: customer satisfaction
  topic: keywords
creator: Komang Shintiya Nita Kristiana Putri
creator: Anak Agung Anggara Putra
creator: I Gusti Agung Rendra Wijaya
rights: Copyright (c) 2025 Komang Shintiya Nita Kristiana Putri, Anak Agung Anggara Putra , I Gusti Agung Rendra Wijaya (Author) https://creativecommons.org/licenses/by/4.0
date: 2025-12-29
publication date: 2025-12-29
starting page: 92
ending page: 105
doi: 10.51713/jmh.2025.7244

Strategi Pemasaran Dalam Upaya Peningkatan Penjualan Makanan dan Minuman Luwih Cafe Dalung Kabupaten Badung
type: item
description: In developing a restaurant, a marketing strategy is essential to win the competition among businesses. The large number of competitors in the Dalung area poses a challenge for managers to increase sales of food and beverages. Effective marketing strategies are the key to the success of hospitality businesses in the current era of digitalization. The purpose of this study is to identify the internal and external marketing factors and determine the appropriate marketing strategies for the products offered by Luwih Cafe Dalung in Badung Regency. This study uses a qualitative approach. Data collection techniques such as observation, interviews, and literature review were used. The analysis technique used is qualitative descriptive analysis using SWOT analysis. The results of this study indicate that there are internal and external factors of Luwih Café Dalung and alternative strategies to increase food and beverage sales. Four strategies are formulated, such as (1) SO strategy by providing a variety of healthy contemporary menus, organizing family events at affordable prices, and online offers through media and online ordering platform applications, (2) WO strategy, namely promoting specialty foods and conducting effective and efficient menu analysis, (3) ST strategy, which can be applied by expanding the menu with vegan options to provide more variety for visitors with families, implementing a membership program, and providing a suggestion box to collect visitor complaints. (4) is the WT strategy by providing training to staff and evaluating visitor input and market demand. It is hoped that these suggested alternative strategies will increase food and beverage sales at Luwih Café Dalung.
subject: Articles
  topic: section
subject: restaurant
  topic: keywords
subject: marketing strategy
  topic: keywords
subject: SWOT analysis
  topic: keywords
subject: marketing mix
  topic: keywords
creator: I Ketut Wirawan
creator: Luh Komang Candra Dewi
creator: Sulistyoadi Joko Saharjo
rights: Copyright (c) 2025 I Ketut Wirawan, Luh Komang Candra Dewi, Sulistyoadi Joko Saharjo (Author) https://creativecommons.org/licenses/by/4.0
date: 2025-12-29
publication date: 2025-12-29
starting page: 77
ending page: 91
doi: 10.51713/jmh.2025.7243

Pengaruh Kualitas Produk dan Kualitas Pelayanan Terhadap Kepuasan Pengunjung di MD Burger Bar Canggu
type: item
description: The purpose of this study is to determine the product quality and service quality on visitor satisfaction, this study uses accidental sampling technique. The data used are primary data derived from questionnaires of 98 respondents, then the questionnaire was tested using validity and reliability tests followed by classical assumption tests and hypotheses were proven using multiple linear regression analysis to measure the effect of each independent variable on the dependent variable processed with the SPSS (Statistical Package for Social Science) version 22. The results of the analysis show a regression model Y = 1,800 + 0.109X1 + 0.247X2, the conclusion obtained is that product quality (X1) partially has a positive and significant effect on visitor satisfaction at MD Burger Bar Canggu which is indicated by the positive b1X1 regression coefficient. Service quality (X2) partially has a positive and significant effect on visitor satisfaction, this can be seen in the positive b2X2 regression coefficient. The results of the hypothesis test state that, H1, the product quality variable has a t-value of 3.580, greater than the t-table of 1.98525 and obtained a significance value of 0.001, smaller than the 0.05 significance level (0.001 < 0.05), which means that product quality has a positive and significant influence on customer satisfaction. H2, the service quality variable has a t-value of 7.435, greater than the t-table of 1.98525 and obtained a significance value of 0.000, smaller than the 0.05 significance level (0.000 < 0.05), which means that service quality has a positive and significant influence on customer satisfaction at MD Burger Bar Canggu.
subject: Articles
  topic: section
subject: product quality
  topic: keywords
subject: service quality
  topic: keywords
subject: customer satisfaction
  topic: keywords
subject: restaurant
  topic: keywords
creator: Gusti Ngurah Prana Jaya
creator: I Made Gede Darma Susila
creator: Desak Made Purnama Dewi
rights: Copyright (c) 2025 Gusti Ngurah Prana Jaya, I Made Gede Darma Susila, Desak Made Purnama Dewi (Author) https://creativecommons.org/licenses/by/4.0
date: 2025-12-29
publication date: 2025-12-29
starting page: 67
ending page: 76
doi: 10.51713/jmh.2025.7242

Motivasi Kerja dan Komunikasi Mempengaruhi Semangat Kerja Karyawan pada Hotel Santika Seminyak
type: item
description: The problems at Santika Seminyak Hotel are that employees seem unenthusiastic and only work because of work demands, do not receive wages to employees during overtime, and a lack of promotion also results in decreased work motivation and employee morale. In addition, the communication that occurs is also not good enough, so it cannot be separated from the problem of miscommunication. This study aims to determine the effect of work motivation and communication on morale. The location of this research is Santika Seminyak Hotel. Data collection techniques used are observation, questionnaires, and interviews. The population includes all employees who work at Hotel Santika Seminyak, with a sample of 41 respondents. The data analysis technique used is Descriptive Statistical Analysis, Data Instrument Test, Classical Assumptions, Multiple Linear Regression, t, F, Determination. Based on the results of the study, obtained the results that work motivation has a positive and significant effect on morale, communication has a positive and significant effect on morale, and work motivation and communication have a positive and significant effect on morale. Suggestions that can be given by researchers are that Santika Seminyak Hotel is expected to provide incentives according to the amount of work achieved by employees, provide training to employees, and always provide rewards to increase employee morale.
subject: Articles
  topic: section
subject: komunikasi
  topic: keywords
subject: semangat kerja
  topic: keywords
subject: motivasi
  topic: keywords
creator: I Gusti Ayu Paramita Kusuma Suwandari
creator: Ni Nyoman Nidya Trianingrum
creator: Komang Shintiya Nita Kristiana Putri
rights: Copyright (c) 2025 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2025-06-30
publication date: 2025-06-30
starting page: 25
ending page: 36
doi: 10.51713/jmh.2025.7138

Analisis Implementasi Strategi Up Selling pada Penjualan Food and Beverage di Envy Restaurant Hotel Holiday Inn Resort Baruna Bali
type: item
description: The hospitality industry, particularly the Food and Beverage (F&B) sector, is a rapidly expanding global industry. Up-selling is a crucial sales strategy for revenue generation, especially for Envy Restaurant at Holiday Inn Resort Baruna Bali, which targets daily sales of IDR 30-35 million and relies on this strategy during low seasons. However, its implementation is suboptimal due to pramusaji's (server's) limited awareness and inadequate skills. This qualitative study, conducted at Envy Restaurant from February to August 2024, employed in-depth interviews with pramusaji, supervisors, and managers, non-participatory observation, and documentation (sales reports, SOPs). Data analysis followed the Miles & Huberman model (data reduction, data display, conclusion drawing) with triangulation for validity. The findings indicate that while up- selling is a mandatory strategy, its execution is hindered by a lack of continuous training, limited understanding of effective techniques, absence of structured performance evaluation, and inconsistent motivation and communication between staff and management. Menu engineering analysis further identifies "Plowhorses" (high popularity, low profitability) and "Puzzles" (high profitability, low popularity) as key targets for focused up-selling efforts. The study concludes that effective up-selling is vital for Envy Restaurant's revenue, particularly during low seasons, and that addressing these internal constraints through comprehensive training, structured evaluation, and improved communication is crucial to unlock its full potential and achieve sales targets.
subject: Articles
  topic: section
subject: Up selling
  topic: keywords
subject: Food and beverage
  topic: keywords
subject: Hospitality
  topic: keywords
subject: Restaurant
  topic: keywords
subject: Sales Strategy
  topic: keywords
creator: I.G.N. Bagus Adi
creator: Nyoman Dini Andiani
rights: Copyright (c) 2025 Jurnal Mosaik Hospitaliti
date: 2025-06-30
publication date: 2025-06-30
starting page: 57
ending page: 66
doi: 10.51713/jmh.2025.7141

Analisis Pengaruh Daya Tarik dan Amenitas Terhadap Referensi Kunjungan Wisata di Desa Wisata Cemagi, Kabupaten Badung
type: item
description: This study aims to analyze the influence of tourist attractions and amenities on tourist decision-making in choosing Cemagi Tourism Village as a travel destination. A quantitative approach was applied using a survey method, with 100 respondents selected through accidental sampling. Data were analyzed using multiple linear regression. The findings indicate that both tourist attraction and amenities significantly and positively affect the visit decision, both partially and simultaneously. Amenities emerged as the most dominant factor influencing tourist preferences. These results underscore the importance of managing tourism facilities and key attractions to enhance visits to culturally-based tourism villages.
subject: Articles
  topic: section
subject: tourist attractions
  topic: keywords
subject: amenities
  topic: keywords
subject: visit decision
  topic: keywords
subject: cemagi tourism village
  topic: keywords
creator: Desak Made Purnama Dewi
creator: Widana I Nyoman
rights: Copyright (c) 2025 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2025-06-30
publication date: 2025-06-30
starting page: 50
ending page: 56
doi: 10.51713/jmh.2025.7140

Strategi Penanganan Guest Complaint Oleh Call Center di Holiday Inn Resort Baruna Bali
type: item
description: This research aims to identify and describe the call center strategy in guest complaints at Hotel Inn Resort Baruna Bali. The research subjects in this study were Call Center Staff, Supervisor, and Front office Manager. The data collection methods used in this research are observation, interview, and documentation study. The data was analyzed using qualitative methods. This study found that the strategy of handling guest complaints by the call center implemented at Holiday Inn Resort Baruna Bali Hotel is structured and focuses on guest satisfaction with a systematic, responsive, and empathetic approach. The process starts from listening carefully to the complaint, taking full responsibility, and giving a sincere apology. Next, appropriate solutions and alternative options are provided as per the guest's needs. If the issue cannot be resolved at the staff level, escalation to a higher management level is done to ensure optimal resolution. The hotel is also committed to providing transparent information and conducting follow-ups to ensure guest satisfaction once the complaint has been addressed.
subject: Articles
  topic: section
subject: call center, front office, Holiday Inn Resort Baruna Bali, hotel.
  topic: keywords
creator: I Nyoman Ardy Widyadnyana
creator: Nyoman Dini Andiani
rights: Copyright (c) 2025 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2025-06-30
publication date: 2025-06-30
starting page: 37
ending page: 49
doi: 10.51713/jmh.2025.7139

Pengaruh Lingkungan Kerja dan Beban Kerja Terhadap Kinerja Karyawan pada LPK OTC Bali Gianyar
type: item
description: This research is entitled The Effect of Work Environment and Workload on Employee Performance at LPK OTC Bali Gianyar which aims to analyze the Effect of Work Environment and Workload on Employee Performance partially and simultaneously. This research is a population research because it uses a total of 57 employees at LPK OTC Bali Gianyar. The analysis techniques used are descriptive analysis, classical assumption test, correlation analysis, multiple linear regression analysis and hypothesis testing (T test and F test). The results of statistical analysis show that the Work Environment (XI) partially and significantly influences the performance of LPK OTC Bali Gianyar employees. It can be seen that the T-count value is < T-table and the Sig value is > 0.05%. Workload (X2) has a positive and significant influence on employee performance, this can be seen from the T-count > T-table value and the Sig value < 0.05%. Other information obtained is that the Work Environment (X1) and Workload (X2) have a positive and significant influence on employee performance (Y) LPK OTC Bali Gianyar, this is confirmed using the F test, obtained F Calculated = 58,873 > F Table = 3.07 with Sig.F = 0.002 (p<0.05).
subject: Articles
  topic: section
subject: work environment
  topic: keywords
subject: workload
  topic: keywords
subject: employee performance
  topic: keywords
creator: Luh Wawas Suhati
creator: I Wayan Kartimin
creator: Ida Bagus Nyoman Krisna Prawira Yuda
rights: Copyright (c) 2025 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2025-06-30
publication date: 2025-06-30
starting page: 10
ending page: 15
doi: 10.51713/jmh.2025.7137

Analisis Keputusan Pembelian Kuliner Ayam Betutu pada Ayam Betutu Khas Gilimanuk Renon
type: item
description: Bali is famous not only for its culture but also for its distinctive traditional cuisine. One of the most popular dishes is ayam betutu, a Balinese dish that is in high demand by tourists. Consumer decisions to buy chicken betutu at Ayam Betutu Khas Gilimanuk restaurant are influenced by various factors, such as affordable prices, distinctive flavours, restaurant identity, packaging, food quality, service, and size variations. This study aims to identify factors that influence purchasing decisions, visitors' perceptions of ayam betutu culinary development strategies, and adaptation strategies in serving the dish. The research method used a sociology of tourism approach with data collection techniques through interviews with visitors, owners, cooks, and waiters. Data were analysed using SWOT analysis method and Likert scale. The results showed that information technology-based promotion strategies, adaptation of forms, ingredients, flavours, and cooking techniques are important steps in developing the attractiveness of ayam betutu as a culinary destination.
subject: Articles
  topic: section
subject: ayam betutu
  topic: keywords
subject: consumer perception
  topic: keywords
subject: development strategy
  topic: keywords
subject: culinary adaptation
  topic: keywords
creator: Nurul Hakiki
creator: I Ketut Sarka
creator: Ni Luh Gede Harinita
creator: I Dewa Gede Agus Tresna
creator: I Nyoman Widiana
creator: I Gede Putu Sudirgayasa
creator: I Made Wira Putrayasa
rights: Copyright (c) 2025 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2025-06-30
publication date: 2025-06-30
starting page: 1
ending page: 9
doi: 10.51713/jmh.2025.7136

Kepuasan Wisatawan Dipengaruhi Oleh Kualitas Pelayanan dan Fasilitas di Hotel The Swarga Suites Bali
type: item
description: The evaluation of Customer Satisfaction serves as a pivotal metric delineating the comprehensive response to product or service attributes. Favorable perceptual responses engender sustained consumer loyalty. This scholarly investigation scrutinizes the multifaceted influence of Quality Of Services and Facilities Towards Customer Satisfaction, elucidating predominant variables and assessing correlational dynamics within the hospitality context. Conducted at The Swarga Suites Bali Berawa, the empirical research employed observational and questionnaire-based methodologies, encompassing 80 respondents from the Canggu hospitality landscape. Utilizing Descriptive Statistical Analysis and Multivariate Linear Regression, the investigation reveals that Quality Of Services and Facilities Towards demonstrate a statistically significant, positively correlated impact on Customer Satisfaction. Notably, the Facilities Towards variable emerges as the predominant determinant of consumer satisfaction. Recommendations for The Swarga Suites Bali Berawa management include: implementing rigorous personnel supervision, strategically enhancing indoor infrastructure, and refining service protocols to optimize guest experiential satisfaction.
subject: Articles
  topic: section
subject: quality of services
  topic: keywords
subject: facilities
  topic: keywords
subject: customer satisfaction
  topic: keywords
creator: Agus Padya Mahardika Pande
creator: I Made Suwitra Wirya
creator: I Made Gede Darma Susila
rights: Copyright (c) 2025 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2025-06-30
publication date: 2025-06-30
starting page: 16
ending page: 24
doi: 10.51713/jmh.2025.7134

Pengaruh Keselamatan Kesehatan Kerja (K3) dan Disiplin Kerja Terhadap Kinerja Karyawan Pada Fave Hotel Kuta Kartika Plaza
type: item
description: Employee performance is one of the things that need to be considered in a company or organization, because it can affect work discipline and safety. Occupational health in a company. The problem raised in this study is whether occupational health safety (X1) affects employee performance at Fave Hotel Kuta Kartika Plaza, whether work discipline (X2) affects employee performance (Y) at Fave Hotel Kuta Kartika Plaza. whether occupational health safety and work discipline affect employee performance at the Fave Hotel Kuta Kartika Plaza. How big is the influence of occupational health safety and work discipline on employee performance at Fave Hotel Kuta Kartika Plaza and which independent variable has the most dominant influence on employee performance at Fave Hotel Kuta Kartika Plaza. The population in this study amounted to 32 people. The data analysis technique used is descriptive analysis technique, validity test, reliability test, classical assumption test of multiple linear regression analysis, coefficient of determination, F test, and T test. The results of the analysis show the regression model Y = 0.988 + 0.279X1 + 1.081X2. The conclusions obtained are occupational health safety (X1) partially has a positive and significant effect on employee performance (Y) at Fave Hotel Kuta Kartika Plaza which shows b1X1 which is positive. Work discipline (X2) partially has a positive and significant effect on employee performance (Y) at Fave Hotel Kuta Kartika Plaza, this can be seen in the positive b2X2 coefficient. If Occupational Safety and Health (X1) and Work Discipline (X2) are jointly increased by one unit, then Employee Performance will increase by 1.360 (0.279 + 1.081) units. This shows that Occupational Safety and Health (X1), and Work Discipline (X2) have an effect on Employee Performance (Y) at Fave Hotel Kuta Kartika Plaza. The magnitude of the influence of Occupational Safety and Health (X1) and Work Discipline (X2) on Employee Performance (Y) at Fave Hotel Kut…
subject: Articles
  topic: section
subject: occupational health safety
  topic: keywords
subject: work discipline
  topic: keywords
subject: performance
  topic: keywords
creator: Muhammad Choirulloh
creator: Ni Ketut Dewi Irwanti
creator: Ni Nyoman Ardani
rights: Copyright (c) 2025 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2022-12-26
publication date: 2022-12-26
starting page: 73
ending page: 80
doi: 10.51713/jmh.2022.4233

Pengaruh Media Sosial Instagram dan Review Terhadap Jumlah Penjualan di Bull’s Coffee Jimbaran
type: item
description: The problem raised in this study is whether Instagram social media (X1) and reviews (X2) have an effect on Sales (Y) at Bull's Coffee Jimbaran. How big is the influence of social media Instagram (X1) and reviews (X2) on sales (Y) at Bull's Coffee Jimbaran? The population in this study amounted to 100 people. The data analysis techniques used were the validity test, reliability test, classical assumption test, multiple linear regression analysis, T-test, and F test. The analysis results showed the regression model Y = 11.628 + 0.266X1 + 0.276X2. The conclusion obtained is that social media Instagram (X1) partially has a positive and significant influence on sales (Y) at Bull's Coffee Jimbaran which shows b1X1 which has a positive value. Both reviews (X2) partially have a positive and significant effect on sales (Y) in Bull's Coffee Jimbaran employees, this can be seen in the positive b2X2 coefficient, the three data used prove social media Instagram (X1) and reviews (X2) together have a positive and significant effect on sales (Y).
subject: Articles
  topic: section
subject: instagram
  topic: keywords
subject: reviews
  topic: keywords
subject: sales marketing
  topic: keywords
creator: Ni Komang Dewi Yatami
creator: Made Yudi Darmita
creator: Desak Made Purnama Dewi
rights: Copyright (c) 2025 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2022-12-26
publication date: 2022-12-26
starting page: 63
ending page: 72
doi: 10.51713/jmh.2022.4232

Strategi Meningkatkan dan Mengembangkan Kinerja Karyawan di Ossotel Legian
type: item
description: Ossotel Legian is a four-star hotel. Employees are a valuable asset owned by Ossotel Legian. The problems encountered are the lack of manpower when the room occupancy rate is above 60%, and the slow taking of work in completing the work that causes performance to decline. This problem will be discussed using the SWOT analysis technique. This research is qualitative research supported by the types and sources of data, namely qualitative and quantitative data as well as primary and secondary data. Data collection techniques used are observation, interviews, questionnaires, and documentation. The data analysis technique used is the SWOT analysis technique, namely analyzing internal factors (Strengths & Weaknesses) and external (Opportunities & Threats) with the help ofthe Internal-External Matrix and SWOT Matrix. The results of this study show that the strategies that can be applied at Ossotel Legian are SO Strategy: Strategy to Increase Employee Creativity, WO Strategy: Strategy to Increase Employee Motivation, ST Strategy: Strategy to Increase Cooperation among Employees, and WT Strategy: Employee Development and Training Strategy and Improvement Strategy Employee welfare.
subject: Articles
  topic: section
subject: strategy
  topic: keywords
subject: employee performance
  topic: keywords
subject: swot analysis
  topic: keywords
subject: ossotel legian
  topic: keywords
creator: I Made Opan Galoja Galoja
creator: I Wayan Kartimin
creator: Putu Guntur Pramana Putra
rights: Copyright (c) 2025 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2022-12-26
publication date: 2022-12-26
starting page: 55
ending page: 62
doi: 10.51713/jmh.2022.4231

Persepsi Motivasi Kerja Karyawan di Le Grande Hotel Kabupaten Badung Bali
type: item
description: The hospitality industry can motivate employees to work well in managing human resources. Work motivation is divided into 2 main forms felt by employees, namely internal motivation and external motivation. This study aims to measure employee perceptions of intrinsic and extrinsic motivation. This research is located at Le Grande Hotel, Badung Regency, Bali. Data collection techniques in this study used observation and questionnaires. The sample size of this study was 52 employees and analyzed using quantitative analysis with SPSS software. The results show that employee perceptions in terms of intrinsic motivation are dominated by indicators of success that employees get while working. Then in terms of extrinsic motivation, it is dominated by indicators of supervision carried out to employees. With these results, it is hoped that human resource management in the hotel industry can properly manage employee motivation while working at the hotel. This is necessary to continue to be able to improve employee satisfaction and the quality of service provided to tourists who stay overnight.
subject: Articles
  topic: section
subject: intrinsic motivation
  topic: keywords
subject: extrinsic motivation
  topic: keywords
subject: hospitality industry
  topic: keywords
creator: Ni Nyoman Ayu Suriyani
creator: I Made Sudirman
creator: Endrayani
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2024-12-31
publication date: 2024-12-31
starting page: 92
ending page: 98
doi: 10.51713/jmh.2024.6230

Pengaruh Komunikasi dan Motivasi Terhadap Kinerja Karyawan di The Bali Dream Villa Seminyak
type: item
description: Employee performance is a crucial element in determining the success of a company, especially in the tourism industry. The effectiveness of communication and work motivation greatly affects the level of performance. Good communication between management and employees can create a harmonious and productive work environment. On the other hand, high work motivation can encourage employees to give their best performance. This study aims to analyze the effect of communication and work motivation on employee performance at The Bali Dream Villa Seminyak. This research was conducted using quantitative methods. The population of this study was all employees of The Bali Dream Villa Seminyak, totaling 59 people. The data collection technique was by distributing questionnaires to all employees. With the help of SPSS 24 with quantitative descriptive analysis and the data was analyzed in multiple linear regression analysis. The results of this study found that communication (X1) has a positive effect of 0.256 with a significance value of 0.000 on employee performance (Y). This shows that increasing communication between employees and management will improve employee performance. Work motivation (X2) also has a stronger positive effect of 0.442 with a significance value of 0.000. Communication and work motivation simultaneously have a significant effect on employee performance, with communication being the dominant variable with a Standardized Coefficients beta value of 0.476 compared to work motivation which has a regression coefficient of 0.421. Several suggestions can be submitted to the management of The Bali Dream Villa Seminyak.
subject: Articles
  topic: section
subject: communication
  topic: keywords
subject: work motivation
  topic: keywords
subject: employee performance
  topic: keywords
creator: I Kadek Andi Suardiana
creator: Desak Made Purnama Dewi
creator: I Made Gede Darma Susila
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2024-12-31
publication date: 2024-12-31
starting page: 81
ending page: 91
doi: 10.51713/jmh.2024.6229

Pengaruh Harga dan Promosi Terhadap Keputusan Pembelian Makanan di Barokah Catering 99 Denpasar
type: item
description: This study aims to analyze the effect of price and promotion on purchasing decisions at Barokah Catering 99 Denpasar. The research used in this study is quantitative research. Respondents of this study were consumers who bought at Barokah Catering 99. The sampling technique used Purposive Sampling. The analysis technique in this study used multiple linear regression analysis. The results of the analysis show that 1) Price has a positive and significant effect on purchasing decisions at Barokah Catering 99, 2) Promotion has a positive and significant effect on purchasing decisions at Barokah Catering 99, 3) Price and promotion have a positive effect on purchasing decisions at Barokah Catering 99. These results mean that the more competitive the price and the more intense the promotion carried out will be able to increase purchasing decisions at Barokah Catering 99.
subject: Articles
  topic: section
subject: price
  topic: keywords
subject: promotion
  topic: keywords
subject: purchase decision
  topic: keywords
creator: Nurul Hakiki
creator: Luh Komang Candra Dewi
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2024-12-31
publication date: 2024-12-31
starting page: 72
ending page: 80
doi: 10.51713/jmh.2024.6228

Pengaruh Kompensasi dan Lingkungan Kerja Terhadap Kinerja Karyawan di Furamaxclusive Resort And Villas Ubud
type: item
description: The problem raised in this study is whether compensation (X1) and work environment (X2) affect employee performance (Y) at FuramaXclusive Resort and Villas Ubud. The effect of compensation (X1) and work environment (X2) on employee performance (Y) is the dominant variable affecting employee performance at FuramaXclusive Resort and Villas Ubud. Respondents in this study were the number of employees, namely 89 people. Data collection techniques using questionnaires, interviews, and documentation. The data analysis techniques used are validity test, reliability test, classical assumption test, multiple linear regression analysis, and t-test. The results of the analysis show that the regression model is Y = 4.318 + 0.172X1 + 0.278X2. The conclusion obtained is that compensation (X1) has a positive and significant effect on employee performance (Y), and the environment (X2) has a positive and significant effect on employee performance at FuramaXclusive Resort and Villas Ubud. The effect of compensation (X1) and work environment (X2) on employee performance (Y) is 46.0%, while the remaining 54.0 is explained by variables not examined in this study. The work environment variable (X2) has a dominant effect on employee performance (Y) at FuramaXclusive Resort and Villas Ubud.
subject: Articles
  topic: section
subject: Compensation
  topic: keywords
subject: work environment
  topic: keywords
subject: employee performance
  topic: keywords
creator: Ni Wayan Gita Candra Wati
creator: Dewiwati Sujadi
creator: I Gusti Agung Bagus Widiantara
rights: Copyright (c) 2025 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2023-12-20
publication date: 2023-12-20
starting page: 83
ending page: 91
doi: 10.51713/jmh.2023.5227

Pengaruh Ulasan Online dan Kualitas Pelayanan Terhadap Keputusan Tamu Menginap di Goya Boutique Resort Ubud
type: item
description: The research entitled: Effect of Online Reviews and Service Quality on Guest Decisions to Stay at Goya Boutique Resort Ubud Bali aims to determine the effect of online reviews and service quality on guest decisions to stay at Goya Boutique Resort Ubud Bali and to find out which variables have a dominant influence on guest decisions. stay at Goya Boutique Resort Ubud Bali either partially or simultaneously. Determination of the sample size of respondents using the Solvin formula, so only 95 respondents were used in this study. Meanwhile, data processing using SPSS with multiple regression analysis techniques where the results show that online reviews and service quality have a significant positive influence either partially or simultaneously on the decision of staying guests. The results are based on the results of the T-test that the calculated T value is greater than the T table value so it can be concluded that there is a partially significant effect between Online Reviews on Staying Guest Decisions. After being tested partially by using the T-test, the calculated T value is greater than the T table value so it can be concluded that there is a partially significant effect between Service Quality on Staying Guest Decisions. Meanwhile, the calculated F value is greater than the table F value. So it can be concluded that there is a significant influence, namely Online Reviews and Service Quality on Guest Stay Decisions simultaneously. The variable that has a high influence on the decision of the guest to stay in the service quality variable.
subject: Articles
  topic: section
subject: Online Reviews
  topic: keywords
subject: Service Quality
  topic: keywords
subject: Guest Decisions to Stay
  topic: keywords
creator: Ni Wayan Novi Yanti
creator: Ni Luh Sili Antari
creator: Komang Krishna Yogantara
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2023-12-20
publication date: 2023-12-20
starting page: 74
ending page: 82
doi: 10.51713/jmh.2023.5226

Pengaruh Fasilitas dan Kualitas Pelayanan Terhadap Kepuasan Wisatawan di The Sila’s Agrotourism Tabanan Bali
type: item
description: This study aims to (1) determine the effect of facilities on customer satisfaction at The Sila's Agrotourism Tabanan, Bali; (2) determine the effect of service quality on customer satisfaction at The Sila's Agrotourism Tabanan, Bali; and (3) knowing the effect of Facilities and Service Quality on customer satisfaction at The Sila's Agrotourism Tabanan, Bali. This study uses a sample of 75 samples consisting of 6 facilities indicators (X1), 5 service quality indicators (X2), and 4 satisfaction indicators (Y). The research data analysis method uses t-test analysis and multiple regression tests. The results of the analysis of the influence of facilities (X1) on customer satisfaction (Y) in Table 4.9 show a significance level of t of 0.000 which is smaller than = 0.05. In addition, the facility regression coefficient (X1) of 0.000 indicates a positive influence of the facility on customer satisfaction. The results of the analysis of the effect of service quality (X2) on customer satisfaction (Y) in Table 4.9 show a significance level of t of 0.033 which is smaller than = 0.05. In addition, the facility regression coefficient (X1) of 0.033 indicates a positive influence of service quality on customer satisfaction. The results of F arithmetic (14.979) > F table (3.150) This means that there is an increase in facilities and service quality simultaneously which will later be able to increase customer satisfaction at The Sila's Agrotourism, Tabanan.
subject: Articles
  topic: section
subject: facilities
  topic: keywords
subject: service quality
  topic: keywords
subject: satisfaction
  topic: keywords
subject: The Sila's Agrotourism
  topic: keywords
creator: I Kadek Dwipa Riana Putra
creator: Ida Ayu Putu Sulastri
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2023-12-20
publication date: 2023-12-20
starting page: 66
ending page: 73
doi: 10.51713/jmh.2023.5225

Pengaruh Tingkat Pendidikan dan Disiplin Kerja terhadap Kinerja Karyawan di The Udaya Resort and Spa Ubud
type: item
description: This study aims to analyze the effect of education level and work discipline on employee performance partially and simultaneously. This study uses a quantitative research design with the variables studied: education level, work discipline, and employee performance. The research subjects used all 43 employees who worked at The Udaya Resort & Spa Ubud, which it was called a saturated sample population study. The data collected in this study is the level of education, work discipline, and employee performance. Data were collected by using questionnaires and observation techniques which were then analyzed using multiple linear regression analysis techniques. The analysis results show that (1) education level partially has a positive and significant effect on employee performance at The Udaya Resort & Spa Ubud which is indicated by the results of the regression coefficient b1x1 which is positive. (2) work discipline has a positive and significant effect on employee performance at The Udaya Resort & Spa Ubud, this can be seen from the results of the b2x2 positive regression coefficient. (3) education level and work discipline have a positive and significant effect on employee performance at The Udaya Resort & Spa Ubud.
subject: Articles
  topic: section
subject: level of education
  topic: keywords
subject: work discipline
  topic: keywords
subject: employee performance
  topic: keywords
creator: Ni Made Arwita Sari Wirata
creator: I Nengah Subadra
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti
date: 2023-12-20
publication date: 2023-12-20
starting page: 59
ending page: 65
doi: 10.51713/jmh.2023.5224

Pengaruh Pengalaman Kerja Dan Disiplin Kerja Terhadap Kinerja Karyawan Di Prama Sanur Beach Bali
type: item
description: The research entitled: The Effect of Work Experience and Work Discipline on Employee Performance at Prama Sanur Beach Bali aims to determine the effect of work experience, and the effect of work discipline on employee performance at Prama Sanur Beach Bali, either partially or simultaneously. The number of respondents taken is as much as 25% of the number of employees at Prama Sanur Beach Bali as many as 86 employees respondents from 345 employees. Meanwhile, data processing using SPSS with multiple regression analysis techniques where the results show that Work Experience and Work Discipline have a significant positive effect either partially or simultaneously. The result is based on the results of the T-test, it is obtained that the calculated T value is 4.696. This T arithmetic value is greater than the T table value of 1.6627 so it can be concluded that there is a partially significant effect between Work Experience on Employee Performance. After being tested partially by using the T-test, the calculated T value was 5.948, the T calculated value was greater than the T table value of 1.6627 so it could be concluded that there was a partial significant effect between Work Discipline on Employee Performance while the calculated F value of 34.473 the value This calculated F is greater than the F table value of 3.10. So it can be concluded that there is a significant influence, namely Work Experience and Work Discipline on Employee Performance simultaneously.
subject: Articles
  topic: section
subject: work experience
  topic: keywords
subject: work disipline
  topic: keywords
subject: employee performance
  topic: keywords
creator: I Made Adhi Wirawan
creator: Komang Krishna Yogantara
creator: Wahjoedi Dwi Poetranto
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti
date: 2023-12-20
publication date: 2023-12-20
starting page: 52
ending page: 58
doi: 10.51713/jmh.2023.5223

Pengaruh Disiplin dan Lingkungan Kerja Terhadap Kinerja Karyawan di Hotel Puri Saron Senggigi Lombok Barat
type: item
description: This study aims to determine the partial and simultaneous influence of discipline and work environment on employee performance at Puri Saron Senggigi Hotel. The respondents used in this study were 42 permanent employees at Puri Saron Senggigi Hotel. The data used is premier data derived from the questionnaire. The questionnaire was tested using the validity and reliability method, the test continued with classical assumption test and the hypothesis was proven using multiple linear regression analysis processed by the SPSS (Statistical Package for Social Science) version 22. The result showed that discipline and work environment partially influence employee performance at Puri Saron Senggigi Hotel. The result of analysis for the discipline variable obtained a 2,311 value of t-arithmetic > t-table value 2,02269 with a 0,026 significance value and the result of analysis for the discipline variable obtained an 11,146 value of t-arithmetic > t-table value 2,02269 with 0,000 significance value, meaning the hypothesis was accepted and confirmed the existence of a positive. The result for the discipline and work environment have a 62, 599 f-count value > f-table value 3,23 with 0,000 significance value, then there is a positive and significant effect between discipline and work environment on employee performance at Puri Saron Senggigi Hotel.
subject: Articles
  topic: section
subject: puri saron senggigi hotel
  topic: keywords
subject: discipline
  topic: keywords
subject: work environment
  topic: keywords
subject: employee performance
  topic: keywords
creator: I Wayan Induyoga Aditama
creator: I Wayan Kartimin
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2022-12-26
publication date: 2022-12-26
starting page: 47
ending page: 54
doi: 10.51713/jmh.2022.4222

Pengaruh Motivasi dan Komunikasi Terhadap Kinerja Karyawan di Kuta Central Park Hotel Kuta Bali
type: item
description: This study aims to determine the effect of Motivation (X1) and Communication (X2) on Employee Performance (Y) at Kuta Central Park Hotel. Respondents used in this study were all Kuta Central Park Hotel employees with a total of 73 respondents. The primary data used in this study was derived from questionnaires. The questionnaire is tested using validity and reliability tests followed by classical assumption tests and the hypothesis is proven using multiple linear regression analysis. The results of this study indicate that 1) Motivation (X1) has a positive and significant influence on Employee Performance (Y); 2) Communication (X2) has a positive and significant influence on Employee Performance (Y); 3) Motivation (X1) and Communication (X2) have an effect of 74.1% on Employee Performance (Y) at Kuta Central Park Hotel. While the remaining 25.9% is influenced by other variables not examined in this study, and 4) Communication (X2) is an independent variable that has a dominant effect on Employee Performance (Y) at Kuta Central Park Hotel. The findings of this study indicate that hotel management should pay more attention to motivation and communication to improve employee performance.
subject: Articles
  topic: section
subject: motivation
  topic: keywords
subject: communication
  topic: keywords
subject: employee performance
  topic: keywords
creator: Ida Bagus Nyoman Krisna Prawira Yuda
creator: Ni Luh Sili Antari
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2022-12-26
publication date: 2022-12-26
starting page: 37
ending page: 46
doi: 10.51713/jmh.2022.4221

Studi Empiris: Hubungan Antara Gaya Kepemimpinan dan Fasilitas Kerja Terhadap Kinerja Karyawan Departemen Kitchen di The Stones Hotel Legian Bali
type: item
description: This study aims to determine the effect of leadership style and work facilities on employee performance at The Stones Hotel Legian Bali. The data collection techniques used are observation, questionnaires, and interviews. The population used was kitchen department employees at The Stones Hotel Legian Bali, with a sample of 63 respondents. Based on the results of the study, it was found that leadership style has a positive and significant effect on employee performance, work facilities have a positive and significant effect on employee performance, leadership style and work facilities have an influence of 53.3% on employee performance, and work facilities variables have a more dominant influence on employee performance. Therefore, the executive chef in the kitchen department of The Stones Hotel Legian Bali is advised to be wiser in leading his subordinates, so that the work situation can be conducive. The kitchen department at The Stones Hotel Legian Bali is also expected to provide inadequate work facilities, update facilities that are no longer suitable for use, and increase the number of incentives given to employees.
subject: Articles
  topic: section
subject: Gaya Kepemimpinan
  topic: keywords
subject: Fasilitas Kerja
  topic: keywords
subject: Kinerja Karyawan
  topic: keywords
subject: Departemen Kitchen
  topic: keywords
creator: Gusti Ayu Fera Dewi Sudiyani
creator: I Ketut Sutapa
creator: Pande Putu Wulandari
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2024-12-31
publication date: 2024-12-31
starting page: 62
ending page: 71
doi: 10.51713/jmh.2024.6220

Pengaruh Kualitas Pelayanan dan Kepercayaan Terhadap Kepuasan Wisatawan Pada Puri Sabina Bed and Breakfast Jimbaran Bali
type: item
description: When a person compares the quality of a product or service with what they anticipated, they are said to be satisfied as a tourist. The purpose of this study was to determine, partially and simultaneously, the impact of trust (X2) and service quality (X1) on visitor satisfaction Y. Data for this study were collected through interviews, questionnaires, and observations at Puri Sabina Bed & Breakfast in Jimbaran, Bali. Visitors to Puri Sabina Bed & Breakfast Jimbaran, Bali constituted the population, and there were 75 respondents in the survey. Two methods of data analysis were used: Multiple Linear Regression and Descriptive Statistical Analysis. According to the test results, this study shows that, in addition to trust having a positive and significant impact on visitor satisfaction, service quality also has a positive and significant effect on visitor satisfaction. Furthermore, it shows that, in addition to their respective effects, service quality and trust significantly affect visitor satisfaction at the same time.
subject: Articles
  topic: section
subject: Service Quality
  topic: keywords
subject: Trust
  topic: keywords
subject: Satisfaction
  topic: keywords
creator: I Gede Agus Putra Sedana
creator: I Made Gede Darma Susila
creator: Ni Nyoman Rusmiati
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2024-12-31
publication date: 2024-12-31
starting page: 53
ending page: 61
doi: 10.51713/jmh.2024.6219

Strategi Pengembangan Air Terjun Pengempu Sebagai Wisata Alam di Desa Wisata Cau Belayu Kabupaten Tabanan Bali
type: item
description: The purpose of this research is to define the ability of Pengempu Waterfall tourism and analyze the energy development strategy to achieve Pengempu Waterfall as a natural tourism in Cau Belayu Hamlet. The information collection methods used are monitoring, question and answer, selection and SWOT analysis to define tourism capabilities and to formulate a strategy for the development of tourism in the Reservoir Water. The information analysis method used is a SWOT analysis method, which is to analyze internal aspects (strengths and weaknesses) and external aspects (opportunities and dangers) with the encouragement of the SWOT matrix. The results of this research show that the strategy used in the development of Air Turun Pengempu as a natural tourism in Cau Belayu Darmatourism Hamlet is the ability of 4 A, (attraction, amenity, accessibility and ancillary), with the position of stakeholders who help the development of tourism in Air Turjun Pengempu using a SWOT strategy of power, weakness, opportunity and danger.
subject: Articles
  topic: section
subject: development strategy
  topic: keywords
subject: tourism potential
  topic: keywords
subject: swot analysis
  topic: keywords
creator: I Kadek Sarastiawan
creator: Putu Agus Prayogi
creator: Komang Shintya Nita Kristiana Putri
rights: Copyright (c) 2024 Jurnal Mosaik Hospitaliti https://creativecommons.org/licenses/by/4.0
date: 2022-06-20
publication date: 2022-06-20
starting page: 26
ending page: 36
doi: 10.51713/jmh.2022.4115