Strategi Penanganan Guest Complaint Oleh Call Center di Holiday Inn Resort Baruna Bali. Jurnal Mosaik Hospitaliti, [S. l.], v. 7, n. 1, p. 37–49, 2025. DOI: 10.51713/jmh.2025.7139. Disponível em: http://jmh.untrimbali.ac.id/index.php/JMH/article/view/39. Acesso em: 30 apr. 2026.