Kinerja Karyawan Dilihat Dari Pengaruh Program Pelatihan dan Motivasi Kerja di Hotel The Seminyak Beach Resort & Spa

Abstract

In the hospitality sector, service quality depends heavily on how well employees perform, and that concern is the starting point for this study, focused on a resort environment The Seminyak Beach Resort & Spa where guest expectations keep climbing while staff performance still varies. Three theoretical lenses shape the analysis: Mangkunegara on training, Robbins and Judge on work motivation, and Sutrisno on employee performance; together they form a conceptual model connecting training and motivation to performance outcomes. Using a quantitative, causal-associative design, the study surveyed the entire workforce 185 employees at The Seminyak Beach Resort & Spa through total sampling. Questionnaires built on a Likert scale served as the main data source, complemented by observation, interviews, and documentation; SPSS 26 was then used to run instrument tests, classical assumption tests, multiple linear regression, correlation analysis, t-tests, F-tests, and the coefficient of determination. Both training and work motivation turned out to have a positive, significant effect on performance individually, and a significant combined effect as well, jointly explaining 55.3% of the variance (R Square = 0.553). The clear implication: sharpening training quality and sustaining strong work motivation are the two levers most likely to lift employee performance at The Seminyak Beach Resort & Spa.